Often offered when opening a bank account, means of payment insurance covers the customer against fraudulent use of their card or checkbook. If such insurance could be used fifteen years ago, a 2009 law makes it almost useless today. This law obliges banks to reimburse their customers in full in the event of fraud related to means of payment.
“Bank card fraud can be illustrated by theft of codes from ATMs or online, for example, says Adeline Fortesa, commercial director of LeLynx. In this case, either the bank is responsible and will compensate the user, or the consumer is already protected from acts of piracy. This insurance is therefore not very useful for normal use of its means of payment. Only gross negligence committed by the customer, such as giving his code to a third party, engages his liability. »
The insurance company still has to prove it.
Does the proliferation of fraud on the Internet imply a usefulness of this insurance? Again, the answer is no because the bank must, in any case, reimburse its customers.
“Sometimes we buy a consumer good that we don’t end up paying to the right person, says Guillaume Aksil, associate lawyer at Lincoln Avocats-Conseils. A pirate site intervened at the time of the presentation of the invoice for payment and it is to him that the buyer makes a transfer. How could he have known? Insurance companies sometimes refuse to reimburse… but they end up submitting to it if the client does not give up, because they have to. »
The only real benefit of this means of payment insurance is the part of its guarantee attached to the theft or loss of identity documents (and sometimes even keys). ” And even, emphasizes Luka Payras, from Selectra, a number of home insurance policies already cover these concerns. But it is true that some rule out theft outside the home…”