Deleting your Amazon account is the only way to completely erase your purchase history. If you want to delete your account for good, here’s how to wipe the slate clean.
What you need to know
Your Amazon account is shared between all Amazon websites. If you delete it, you will lose access to Amazon.com as well as international stores like Amazon.co.uk and Amazon-owned sites like Audible.com. You will no longer be able to log in to any of the websites for which you use your Amazon account. Your Amazon Payments account will also be closed.
You will lose access to almost everything. All pending orders will be cancelled, subscriptions such as Amazon Prime will end immediately, and you will lose any Amazon Gift Card balance on your account. You will not be able to return purchased items for a refund or replacement. The digital content you purchased will disappear and you will not be able to redownload Kindle e-books, Amazon videos, music, digital software and games, and any other digital content you may have.
Amazon will also delete purchase history and customer data from your account, meaning any reviews, chat messages, and photos you’ve uploaded to Amazon’s website will also be erased.
Closing your account and creating a new one is the only way to clear your Amazon purchase history. However, you can “archive” some of your orders to make them less visible in the list of previous purchases.
This is an unusual move. You don’t need to close your account if you just want to cancel Amazon Prime, change your email address, or remove a payment method. You can do all of this without closing an account. But if you really want to do it, here’s what you need to do.
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As of 2022, Amazon again offers a convenient form that you can use to request deletion of your account and associated data. Read the warnings – this is a permanent action that will delete all your Amazon data – and complete the form to request deletion of your account.
You will need to confirm the deletion via email or SMS within five days.
If the above form is no longer available by the time you read this article, we recommend contacting Amazon via live chat or calling Amazon Customer Service at 888-280-4331. Ask the customer service representative to close your account for you.
We have received testimonials from readers who have used both the chat feature and the phone number to successfully close their account.
Ask Amazon customer service to close an account.
The old way to close your account
You must contact Amazon Customer Service to close your account, but Amazon offers a simplified process for doing so. (Update: Amazon has removed this option from their website).
Visit the Contact Us page on the Amazon website to get started. Log in with the Amazon account you wish to close.
Click “Bounty or something else” at the top of the customer service page.
In the “Tell us about your problem” section, select “Account Settings” in the first box and “Close my account” in the second box.
You’ll need to speak to Amazon’s customer support staff about this. In the “How would you like to contact us?” choose “E-mail”, “Phone” or “Chat”.
We recommend choosing “E-mail”, which seems to be the fastest method. You will still need to receive an email as part of the account deletion process. Amazon staff will not immediately delete your account if you contact them by phone or online chat.
Tell Amazon customer service staff that you want to close your account and give a reason.
Amazon customer service staff will contact you via email with further warnings about what you will lose when you delete an account. It will also try to understand what is the problem you are having and offer you other possible solutions. But if you’re sure you want to close your account, they’ll help you do that.
Follow the instructions Amazon emails you to confirm that you do indeed wish to close your account. Amazon will then close your account and you are free to create a new one with a new purchase history, if you wish.